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About Shell Retail, The Proposition And The Application Form
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The Shell Retailer Application Form
It is important you complete this application form accurately and honestly. Incomplete and/or inaccurate information will render your application null and void. Please refer to our Privacy Statement
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Important note: incomplete and duplicate submissions will result in an automatic decline of the application.
  1. This application form or acceptance of the Applicant to the next stage of the application process does not constitute an offer of a Service Station or a commitment to offer one.
  2. Shell’s decision regarding this application by the Applicant is final and is not subject to appeal or arbitration.
  3. Shell reserves the right to withdraw this application at any stage of the process as and when it deems appropriate to do so.
  4. The franchise application process has various stages, the acceptance of the application and approval to proceed to the next selection stage does not constitute an appointment as a Shell Franchisee. In instances where the Applicant has been appointed as a Shell Retailer, Shell will formally communicate such an appointment.
  5. Liability – To the fullest extent permitted by law, neither Shell nor their partners or agents shall be responsible for any loss, damage or injury whatsoever suffered by the Applicant (including but not limited to any direct, indirect, consequential, special, punitive or incidental loss or damages) or for any personal injury (whether physical or mental) suffered or sustained by the Applicant as a result of or in connection with the application process. Shell will not be held legally liable for any personal losses what so ever that the Applicant may incur in the process of applying for a Shell Service Franchise or rejection of their application at any stage of the selection process including after training.
  6. Transformation – Shell has aspirations on transformation that seek to align its Retailer Profile to the Nationally Economically Active Population (NEAP) statistics. To achieve this, Shell will take steps and select prospective franchisees in line with its assessed gaps of its current Retailer profile and its programme to align it to the NEAP.
  7. Costs –In the event that the Applicant makes it to the next stage of the application process, there will be costs payable by the Applicant. These costs include, but are not limited to, training in the event that the Applicant makes it to the final phase of the process. The above-mentioned costs are not refundable under any circumstances.
  8. Assessments – Shell will do a number of assessments as part of the application process some of them will require payment by the Applicant. The successful completion of any of the assessment stages does not imply that the Applicant is entitled to a Shell Service station.
  1. It is a Shell requirement that Credit Checks be done on the Applicant and by signature at the bottom of this form Shell is hereby authorised to do the checks.
  2. The Applicant hereby authorises Shell to make enquiries and to use, exchange and disclose to any credit provider or Credit Bureaus, any or all information that it may obtain in the course of doing the credit checks.
  3. It is the Applicant’s responsibility to maintain a healthy credit profile. Shell reserves the right to do credit checks on an on-going basis during the course of the application process.
  4. In addition to Credit checks, the Applicant will be required to provide information related to proof of their Assets and Liabilities.
  1. Shell will as part of this application process conduct back ground checks on the Applicant that includes but not limited to criminal records, academic qualifications verification, Identity Document (ID) authentication, restrictions and listing on sanctions lists.
  2. To effect the checks, Shell will utilise various sources of information at its disposal and reserves the right to re-do the checks at various stages of the application process as part of on-going risk management based on the outcomes of the checks, it will review any decision that it may have taken about the Applicant and their candidature.
  • The Shell Anti-Bribery and Corruption (ABC) policy requires that prospective Franchisees declare their Political Office responsibilities. The said responsibilities in terms of the ABC policy are outlined in the ABC Declaration section in this application form.
  • Shell is apolitical and in its business dealings. The ABC declarations enable Shell to manage and separate the political responsibilities of the Applicant from its business dealings with the Applicant.
  • Should the Applicant be successful, they are required at all times to maintain their ABC standing and when there is a change in their lives and take on a political office responsibility, such a change must be duly declared and prior authorisation by Shell obtained before it is accepted.
  • Shell reserves the right to withdraw or cancel any appointment at any stage of the application process on the basis of ABC information that may not be compatible with its policies or where new undeclared information arises during the process or after appointment as a franchisee.
  • The Applicant is required to comply with the relevant tax laws as part of the application process and on an on-going basis.
  • Shell requires that the Applicant furnishes Shell as part of this application process a valid Tax Clearance from the South African Receiver of Revenue (SARS).
  • Failure to provide a valid Tax Clearance certificate at any stage of the process will result in the withdrawal of the Applicant from the process. Shell will not refund nor be held liable for any costs that may have up to that stage been incurred by the Applicant.
  • Shell acknowledges that it will receive personal information relating to the Applicant.
  • The information in the possession of Shell will be handled in line with relevant legislation regarding the handling and protection of personal information. In addition to the legislated requirements, Shell has its own policies regarding safe guarding of such information. For more details on how Shell handles your information visit the Shell Privacy Policy on Privacy notices | Shell South Africa
  • Shell is duty bound by various legislation to report or pass on information to the relevant authorities where it encounters non-compliance with the laws of the Republic. In the event that Shell encounters such non-compliance or adverse information during this process, it will hand over such information to the relevant authorities.
  • The Applicant through their signature at the bottom of the application form hereby consents to Shell passing such information to the authorities as and when it picks it up.